How to Request Account Deletion

If you have used Google sign-in or cloud save sync in Music Arrow, please follow the steps below to submit an account deletion request.

We will verify account ownership after receiving your request and usually reply within 7 business days. After verification is completed, account deletion and related data deletion will be completed within 30 days.

This request deletes your Music Arrow account and related data. It does not delete your Google account or data held by other Google services.

Data That Will Be Deleted

• Account profile data, such as user ID, login identifier, nickname, avatar, and basic account information.
• Cloud save data, such as level progress, daily challenge records, gameplay replays, trophies, medals, and achievement records.
• Game data linked to the account, such as Notes balance, items, talent upgrades, unlocked avatars, and theme progress.
• Leaderboard records, gameplay statistics, and sync status directly linked to the account.
• Customer support records directly related to the deletion request when they are no longer needed.

Data That May Be Retained and Retention Periods

• Security, anti-abuse, and error logs: Some logs may be retained after the deletion request is completed to protect service security, investigate errors, or prevent abuse. These logs are retained for no longer than 180 days, then deleted or anonymized.
• Purchase, refund, and financial records: If Google Play in-app purchases, refunds, tax, or compliance records are involved, related records may be retained as required by Google Play, payment processors, or applicable law, until the required legal retention period expires.
• Anonymized analytics data: Aggregated data that has been de-identified and can no longer identify a personal account may be retained for product statistics and service improvement.

Local Device Data

Deleting your cloud account does not automatically remove local cache, offline progress, or system backups stored on your device. To delete local data, clear the app data for Music Arrow in your device settings or uninstall the app.

If you have only played as a guest and have never signed in, use the same device settings to delete your local game data. If you need help with other data related to your use of Music Arrow, contact feedback@njxing.cn and describe the data you want deleted.

如何申请删除账号

如果您在 Music Arrow 中使用过Google 登录或云存档同步，请按以下步骤提交删除账号申请。

收到申请后，我们会核实账号归属，通常在 7 个工作日内回复。核实完成后，账号及相关数据将在 30 天内删除。

此申请将删除您的 Music Arrow 账号及相关数据，不会删除您的 Google 账号或其他 Google 服务持有的数据。

将删除的数据

• 账号资料，例如用户 ID、登录标识、昵称、头像及基本账号信息。
• 云存档数据，例如关卡进度、每日挑战记录、游戏回放、奖杯、勋章及成就记录。
• 与账号关联的游戏数据，例如 Notes 余额、道具、天赋升级、已解锁头像及主题进度。
• 与账号直接关联的排行榜记录、游戏统计及同步状态。
• 不再需要保留的、与删除申请直接有关的客服记录。

可能保留的数据及保留期限

• 安全、防滥用及错误日志：为保障服务安全、调查错误或防止滥用，部分日志可能在删除申请完成后保留，期限不超过 180 天，之后删除或匿名化。
• 购买、退款及财务记录：涉及 Google Play 购买、退款、税务或合规记录时，相关记录可能按照 Google Play、支付处理方或适用法律的要求保留，直至法律规定的保留期限届满。
• 匿名化分析数据：经过去标识化、无法再识别个人账号的汇总数据，可能保留用于产品统计及服务改进。

设备本地数据

删除云端账号不会自动移除设备上存储的本地缓存、离线进度或系统备份。若要删除本地数据，请在设备设置中清除 Music Arrow 的应用数据或卸载应用。

如果您仅以访客身份游玩且从未登录，请同样使用设备设置删除本地游戏数据。如需帮助处理与使用 Music Arrow 有关的其他数据，请联系 feedback@njxing.cn 并说明希望删除的数据。

申请摘要

本删除流程适用于 Zero Play Games 的 Music Arrow。

• 发送邮件至 feedback@njxing.cn，主题填写 Music Arrow Account Deletion Request。
• 提供登录邮箱、用户 ID 或核实账号归属所需的其他信息。
• 将删除账号资料、云存档、排行榜、奖杯、勋章及关联游戏数据。
• 安全日志可能保留最多 180 天；购买、退款、税务或法律记录可能按 Google Play、支付处理方或适用法律的要求保留。

此申请将删除您的 Music Arrow 账号及相关数据，不会删除您的 Google 账号或其他 Google 服务持有的数据。